Widerrufsrecht

At MOLTIK HEARING, we want you to hear the difference in your everyday life.
That's why every MOLTIK HEARING comes with a 45-day trial.

45-DAY TRIAL

You have 45 days from the date of delivery to request a refund.

Our trial is designed for real-world listening by people with mild
to moderate hearing loss. It is based on one question: compared to
wearing no hearing aid at all, is your hearing better with
MOLTIK HEARING?

BRAIN ADJUSTMENT PERIOD

Hearing aids take time to get used to. Clinical research consistently
shows that the brain needs time to relearn how to process amplified
sound, and that judging results in the first one or two weeks of use
can be misleading.

We recommend wearing your MOLTIK HEARING every day, starting at a low
volume and increasing it gradually. Our team is here to help you get
the best fit and settings.

REFUND ELIGIBILITY

To be eligible for a refund:

- The request is made within 45 days of delivery.
- The device has been worn regularly in everyday situations, such as
  conversations, watching TV, outdoors, and social settings. A few
  minutes, hours, or days of use is not a real trial.
- You have completed basic troubleshooting and fitting guidance with
  our support team. Small adjustments often solve early issues.
- Your hearing is not better with the device than with no hearing
  aid at all.

Not eligible for a refund:

- Severe or profound hearing loss, which is outside the intended use
  of this product.
- Products returned without a real trial.
- Change of mind, or general dissatisfaction not related to hearing
  improvement.
- Personal preferences, such as device size, button feel, or comfort.
- Comparison with prescription hearing aids, custom-programmed
  devices, or other brands.
- Partial improvement. If some situations are easier (for example,
  TV) but others are still difficult (for example, group
  conversations), the device is working as designed.

HOW TO REQUEST A REFUND

1. Email us at support@moltik.com with your order number.
2. Our team will help you with fit, volume, ear dome size, and
   settings. Most issues are solved in just a few minutes.
3. If you still want a refund, we'll send you the next steps.
   Our team may also offer other options.

Please do not send any product back without contacting us first.

If a return is requested, please send your device in its original
packaging with all accessories (charging case, cable, cleaning
brush, ear domes, tools).

NON-REFUNDABLE AMOUNTS

The following amounts are non-refundable and will be deducted
from your refund:

- Shipping & handling: $19.99
- Payment processing fees: $5.99
- Processing fee: $24.99
- Ear domes, wax guards and cleaning kits: $9.99

DEFECTIVE PRODUCTS

If your MOLTIK HEARING arrives defective or stops working because of a
manufacturing defect within 45 days of delivery, we will send you a
free replacement. No deductions apply to defective products.

If your replacement is also defective, we will issue a full refund.

Daily wear, water damage, and accidental damage are not
manufacturing defects.

1-YEAR LIMITED WARRANTY

Your MOLTIK HEARING is covered by a 1-Year Limited Warranty from the date
of delivery. If a manufacturing defect appears during this period,
we will repair or replace your device at no cost.

This warranty does not cover:
- Loss or theft
- Water damage
- Drops, cracks, or other physical damage
- Normal wear of ear domes and wax guards

PRODUCTS WE CANNOT ACCEPT FOR RETURN

For hygiene and safety reasons, the following items are final sale:

- Extended warranty plans 
- Cleaning kits
- Replacement ear dome sets
- Drying kits

CANCELLATIONS

- Before shipping: full refund.
- After shipping, or if delivery is refused: treated as a refund
  request. Non-refundable amounts apply.

REFUND LIMITS

- One refund per customer, household, and payment method.

REFUND TIMING

Once your refund is approved, it will be issued to your original
payment method within 5–7 business days. Your bank may need a few
additional days to show it on your statement.

If you haven't received your refund, please check with your bank
first, then contact us at support@moltik.com.

COMMON SITUATIONS

1. Whistling or high-pitched sound
In almost all cases, whistling means the ear dome is not sealing
properly in the ear canal. The dome may be too small, not inserted
deeply enough, or placed incorrectly. Our team can usually help you
fix this in a few minutes by changing the dome size or insertion.
If whistling continues after all fitting changes, it may be related
to the shape of your ear canal. This case is not eligible for a
refund.

2. Sound is too sharp, loud, or harsh
This is expected and is known as auditory acclimatization. When you
have lived with hearing loss, your brain becomes less sensitive to
sounds it no longer hears. When a hearing aid brings them back, the
brain needs time, usually 1–2 weeks of regular use, to adjust.
Start at a low volume and increase it gradually.

3. Your own voice sounds hollow or echoey
This is known as the occlusion effect. It happens when the dome
partly seals the ear canal and changes how your voice sounds inside
your ear. A more open dome or a different insertion depth usually
solves it.

4. Discomfort or pressure
Mild discomfort in the first few days is normal. In most cases, a
different dome size (often smaller) solves it right away. That's why
every box includes 3 dome sizes. If discomfort continues after
changing domes, it may be related to the shape of your ear. This case
is not eligible for a refund.
If you feel real pain, stop using the device and contact us.

5. Skin irritation or itching
Our ear domes are made of soft silicone. A small number of people may
react to it. If you notice redness or irritation, stop using the
device for a while. Alternative dome materials, including foam
options, are available from third-party suppliers. Reactions related
to individual skin sensitivity are not eligible for a refund.

6. The device helps, but not as much as expected
Our trial covers one specific case: the device gives no noticeable
hearing improvement compared to no hearing aid at all. If some
situations are better but not all, the product is working as
designed. This is not eligible for a refund, but our team is happy to
help you improve your settings.

7. Not as good as my old hearing aids
Our trial is measured against one standard: is your hearing better
with the device than with no device at all? Someone who used a
hearing aid programmed to their audiogram by a specialist will have a
different experience from someone using amplification for the first
time. A $3,000 custom device can make a lower-cost option feel
disappointing, even when the new device gives real improvement.

8. Sound is muffled or missing: check the wax guard first
The most common cause is a blocked wax guard, a small replaceable
filter that keeps earwax out of the device. Every box includes 8
spare wax guards and a tool to replace them. Please try replacing the
wax guard before contacting us. The user guide shows how. This is
routine maintenance, not a defect.

9. More than 45 days have passed
Our trial covers requests made within 45 days of delivery, giving you
more than six weeks to test the device in real life. We may make a
one-time goodwill exception after this period, but this is not
guaranteed.

IMPORTANT INFORMATION

MOLTIK HEARING is intended for adults 18 and older with perceived mild to
moderate hearing loss. It is not suitable for severe or profound
hearing loss. If you are unsure about your level of hearing loss, or
if you have ear pain, drainage, sudden hearing changes, or hearing
loss in only one ear, please consult an audiologist or doctor before
purchase.

WE'RE ALWAYS HERE TO HELP

If something about your order doesn't feel right, please contact us
first so we can make it right. Most concerns are solved quickly.

Email: support@moltik.com